We got tired of watching carrier billing errors eat into our margins. So we built the tool we always wished existed.
LateLabel exists to level the playing field between ecommerce sellers and shipping carriers. Carriers have entire teams dedicated to maximizing revenue from accessorial fees, surcharge expansions, and automated billing systems that frequently make errors in their favor.
Most sellers have no idea how much they're being overcharged. They see the total invoice, pay it, and move on. The result: billions of dollars in valid refund claims that expire unclaimed every single year.
We built LateLabel to automate the entire recovery process - catching billing errors in real-time, filing claims before deadlines expire, and putting money back where it belongs: in your pocket.
Carrier refunds don't collect themselves. There are three core reasons why 95%+ of valid refund claims go unfiled:
FedEx and UPS give you just 15 days to file a claim from the guaranteed delivery date. By the time you notice a billing error on your monthly statement, that window is long closed.
A seller shipping 1,000 packages per month gets an invoice with thousands of line items. Manually auditing each surcharge against the correct rate is practically impossible without automation.
Carriers make the claims process intentionally difficult. Phone hold times, online portals that time out, documentation requirements that keep changing - it's designed to discourage filing.
LateLabel automates every step of the carrier refund process. Our system connects to your FedEx, UPS, and DHL accounts, audits every shipment in real-time, and files claims automatically - before deadlines expire.
While we're getting the automated auditor ready for launch, we've built five free tools to help you start recovering money today - no account required.
Use our free tools to find out how much you're leaving on the table, then join the waitlist for automated auditing at launch pricing.